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18.11.2024
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Companies Race to Deploy GenAI for Efficiency, Innovation
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Global adoption of generative AI is growing rapidly, placing pressure on enterprises to invest in the technology to remain competitive, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ global Generative AI Serv...
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15.11.2024
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ISG to Assess Microsoft AI and Cloud Ecosystem Providers
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers supporting enterprise use of the Microsoft cloud platform and applications suite as the software company continues its push into AI.
The study results will be published in a series of c...
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14.11.2024
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ISG to Evaluate Agribusiness, Chemicals Service Providers
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining technology solutions providers supporting the closely aligned agribusiness and chemicals industries.
The study results will be published in two comprehensive ISG Provider Lens™ reports, called Agribusine...
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14.11.2024
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ISG to Evaluate ServiceNow Ecosystem Providers
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining the capabilities of providers in the ServiceNow ecosystem, as they work to modernize their clients’ business workflows with new AI tools.
The study results will be published in a comprehensive series of...
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12.11.2024
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ISG Announces Winners of 2024 ISG Paragon Awards™ For South America
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has announced the winners of the 2024 ISG Paragon Awards™ for South America, which celebrate the use of new approaches and technologies, including AI, in sourcing industry partnerships.
More than 80 applications were submitted for the annual S...
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12.11.2024
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ISG to Evaluate Provider Ecosystem for P&C Platforms
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a pair of research studies examining the relative strengths of service providers supporting the two leading technology platforms for the global property and casualty insurance sector.
The studies’ results will be published in two...
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11.11.2024
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ISG to Assess SAP Ecosystem Providers Worldwide
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers in the evolving SAP services ecosystem at a time when SAP is focusing on improving its AI capabilities to augment its existing product portfolio.
The study results will be published in a series...
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11.11.2024
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Two-Thirds of Enterprises Using Managed Service Providers for GenAI, ISG Study Finds
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New survey research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds two-thirds of enterprises are using managed service providers (MSPs) to support their generative AI (GenAI) initiatives.
Sixty-five percent of the enterprises surveyed for the new ISG Market Lens™ GenAI Use Case Stud...
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08.11.2024
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ISG to Assess Procurement Services Worldwide
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers in the modern procurement services ecosystem.
The study results will be published in a comprehensive ISG Provider Lens™ report, called Procurement Services 2025, scheduled to be released in Apri...
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07.11.2024
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Information Services Group Announces Third-Quarter 2024 Results
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced its financial results for the third quarter ended September 30, 2024.
“ISG closed the third quarter strong, achieving the top of our updated guidance, with strong operating cash flow in the quarter,” said Michael P. Connors, cha...
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06.11.2024
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GenAI Accelerates App Development in Brazil
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Enterprises in Brazil have begun broadly adopting generative AI (GenAI) for application development and maintenance in 2024, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Next-Gen ADM Services report for Braz...
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05.11.2024
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ISG to Evaluate Digital Innovation Services in Brazil
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers of digital innovation services in Brazil that leverage emerging technologies such as AI, blockchain and IoT to address complex business challenges.
The study results will be published in a compr...
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05.11.2024
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ISG to Assess Providers of Global Capability Center Services
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a new research study examining the emerging ecosystem of providers that support their clients’ global capability centers.
The study results will be published in a comprehensive ISG Provider Lens™ report, called Global Capability Ce...
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05.11.2024
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Satisfaction With Provider Services Edges Up, as Companies Seek More Innovation, ISG Study Shows
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Enterprise buyers of technology and business services rate their customer experience slightly higher than a year ago, praising providers’ compliance expertise while giving low scores for innovation, according to a new report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The latest ISG...
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04.11.2024
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Transforming Business Through AI the Focus of ISG Digital Business Summit
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Leaders with Keurig Dr Pepper, Johnson Controls, L’Oreal, PNC and other companies will join the ISG Digital Business Summit, November 13–15, in Dallas to share strategies for leveraging generative AI (GenAI) and other new technologies to drive business innovation, enhance efficiency and growth and boost the total enterprise experience.
Hosted by...
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04.11.2024
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ISG to Evaluate Digital Engineering Services Being Transformed by AI
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining digital engineering services providers that are leveraging AI to help customers improve all aspects of their digital enterprise.
The study results will be published in two comprehensive ISG Provider Lens™...
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04.11.2024
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Firms Face Critical Decision on AI-Driven CRM, ISG Says
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New research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) predicts that half of all enterprises will need to modernize their customer relationship management (CRM) systems by 2026 to take advantage of new AI capabilities.
The ISG Buyers Guides™ for Customer Relationship Management, produ...
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31.10.2024
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Europe’s Demand for Digital Supply Chain Services Surging
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Enterprises in Europe are turning to service providers to integrate IoT, predictive analytics, automation and AI into their supply chain management systems to make their supply chains more resilient and to reduce risk, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology...
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30.10.2024
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GenAI Accelerates Brazilian Workplace Transformation
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Enterprises in Brazil are beginning to use generative AI (GenAI) to increase workplace efficiency and innovation as part of broader transformations of work, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Futur...
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30.10.2024
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ISG to Evaluate Salesforce Ecosystem Partners Worldwide
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers supporting enterprise use of the Salesforce customer relationship management platform, including emerging new uses of generative AI (GenAI).
The study results will be published in a seri...
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29.10.2024
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Switzerland More Guarded in Adopting DEX Platforms
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Digital employee experience (DEX) is not gaining as much traction as a business priority among companies in Switzerland as it has in other Western European countries, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider L...
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29.10.2024
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Digital Employee Experience Addresses Workplace Demands
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A greater number of organizations in Germany are realizing the value that Digital Employee Experience (DEX) brings to their workforce, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Future of Work - Services r...
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28.10.2024
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Intelligent Automation Advances Into AI Age, ISG Says
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One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The ISG Buyers Guides™ for Intelligent Automation, produced by ISG Software Research (formerly Venta...
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25.10.2024
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Cloud, Mobile, GenAI Driving ADM Growth in Germany
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Germany’s growing reliance on cloud computing and mobile applications is driving increased demand for application development and maintenance services, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Next-Gen A...
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24.10.2024
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GenAI Cloud Requirements Fuel AWS Ecosystem in Brazil
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Enterprises in Brazil are seeking secure, scalable cloud platforms for emerging generative AI (GenAI) applications, accelerating the growth of the AWS ecosystem, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™...
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23.10.2024
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Machine Learning Drives Growth in Workday Ecosystem
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The integration of machine learning (ML) models throughout the Workday platform is allowing businesses to make better strategic decisions about resource allocation and workforce distribution, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm....
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22.10.2024
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U.S. Firms Modernize Supply Chains for Competitive Edge
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More enterprises in the U.S. are now implementing digital supply chains as competitive differentiators, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Supply Chain Services report for the U.S. finds that organ...
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22.10.2024
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AI, Unified Platforms Shape Australia’s Future Workplaces
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A growing number of enterprises in Australia are using AI and analytics in digital workplace solutions to become more productive and competitive, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Future of Work S...
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21.10.2024
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U.S. Public Sector Sharpens Focus on Modernizing Work
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Public-sector organizations in the U.S. continue to explore and adopt new workplace technologies as part of broad digital transformations to meet new operational requirements, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG P...
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21.10.2024
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GenAI Becoming Part of Workplace Transformation in U.K.
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Organizations in the U.K. are preparing for greater adoption of generative AI within the next 12 to 18 months as part of their overall workplace transformation programs, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provide...
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21.10.2024
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Asia Pacific IT, Business Services Market Continues to Grow, But Slows From Q2 Levels, Q3 ISG Index™ Shows
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The market for IT and business services in Asia Pacific continued to grow in the third quarter on solid demand for both managed and cloud-based services, although it decelerated from a strong Q2, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and adviso...
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18.10.2024
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GenAI Raises U.S. Companies’ Hopes for Future of Work
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Enterprises in the U.S. are cautiously optimistic about workplace management amid macroeconomic uncertainty and the growing potential of generative AI (GenAI), according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Fu...
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18.10.2024
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AI a Catalyst for Growing AWS Ecosystem in Germany
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A surge in corporate data and the need to manage and analyze it is driving German organizations to seek support from providers in the AWS ecosystem, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ AWS Ecosystem...
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18.10.2024
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Europe’s IT, Business Services Market Shows Signs of Momentum in Q3: ISG Index™
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Europe’s IT and business services market showed signs of momentum in the third quarter, reaching new highs for annual contract value and deal volume, even as demand in the bellwether financial services sector remains weak, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global tec...
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17.10.2024
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AI-Enabled Collaboration Paves Road to Hybrid Work
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Enterprises are embracing AI-enhanced tools to make hybrid work more productive and rewarding, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ global Future of Work Solutions report finds that companies are foc...
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17.10.2024
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Cloud Spending Drives Americas’ IT and Business Services Market in Q3, ISG Index™ Shows
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Demand for cloud-based services, fueled by interest in GenAI, drove third-quarter IT and business services growth in the Americas, even as spending on managed services continued to slump, according to the latest state-of-the-industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm....
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16.10.2024
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U.S. Firms Use Cloud, AI to Boost Customer Experience
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Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX), according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Contact Center — Custo...
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15.10.2024
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ISG to Announce Third-Quarter Financial Results
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it will release its third-quarter financial results on Thursday, November 7, 2024, at approximately 4:15 p.m., U.S. Eastern Time.
The firm will host a conference call with investors and industry analysts at 9 a.m., U.S. Eastern Time,...
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15.10.2024
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After Prolonged Downturn, Global IT, Business Services Market Reaches New High in Q3: ISG Index™
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The global market for IT and business services achieved record results in the third quarter, climbing back to the pinnacle of performance following an extended slump that reached bottom more than a year ago, according to the latest state-of-the industry report from Information Services Group (ISG) (Nasdaq: III), a leading global technology researc...
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15.10.2024
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GenAI Drives Application Development Innovation, Market Growth in Europe
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Generative AI (GenAI) advancements, changing client requirements, and the need for legacy modernization and regulatory compliance have transformed the European next-generation ADM market over the past 18 months, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology researc...
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15.10.2024
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AWS Ecosystem Fuels Digitalization Across Asia Pacific
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The digital transformation of industries in Asia Pacific is increasing cloud adoption and demand for professional and managed services related to AWS, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ AWS Ecosyst...
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14.10.2024
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U.S. Firms Embrace AI, Cloud for Application Development
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Growing AI and cloud adoption have shaped U.S. enterprises’ application development and management (ADM) strategies over the past year, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Next-Gen ADM Services repo...
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14.10.2024
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Application Development Innovation Surges in Asia Pacific
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Enterprises in Asia Pacific are quickly adopting new application development and maintenance (ADM) technologies as they carry out digital transformations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Next-ge...
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11.10.2024
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Cost-cutting, GenAI Drive Contact Center Outsourcing
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Enterprises worldwide continue to outsource contact center functions, in search of lower costs and new technologies, despite a decline in the annual value of service contracts, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG...
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11.10.2024
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Companies Tap AI for Next-gen Application Development
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Enterprises are making greater demands on low-code/no-code development platforms to build enterprise-grade applications tailored to their needs, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ global Next-gen A...
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11.10.2024
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European Contact Centers Turn to Advanced CX Tools to Reduce Turnover
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Enterprises in Europe are seeking provider support and solutions that offer analytics, omnichannel engagement and personalization to enhance both the customer experience (CX) and contact center agent satisfaction and retention, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global te...
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10.10.2024
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AWS Ecosystem Providers in the U.K. Pioneer GenAI Use Cases
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GenAI dominates the strategic plans and road maps for providers in the U.K. AWS ecosystem, as they work to meet client demands for data modernization, green FinOps and hybrid and multicloud architectures, according to a research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advis...
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10.10.2024
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Australian Firms Inject AI, Automation into Contact Centers
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Enterprises in Australia are outsourcing contact center operations to take advantage of new technologies as well as to save labor costs, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Contact Center — Customer...
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09.10.2024
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AI Strengthens Analytics for Life Sciences, Healthcare
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Life sciences and healthcare enterprises are boosting investment in advanced analytics capabilities that are becoming increasingly critical for competitiveness, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ g...
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09.10.2024
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Brazilian Firms Invest in Contact Center Innovations
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Enterprises in Brazil are adopting new contact center technologies and services, many enabled by AI, recognizing that customer experience is critical to their competitiveness, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG P...
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08.10.2024
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Workday’s Analytics, Integration Help U.S. Firms Excel
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A growing number of enterprises in the U.S. are working closely with service providers to get more out of the Workday cloud-based human capital management (HCM) platform, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provid...
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08.10.2024
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ISG to Publish Reports on Mainframe Services and Solutions
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining service providers that enable enterprises to modernize and support their mainframe computing environments.
The study results will be published in a series of comprehensive ISG Provider Lens™ reports, call...
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07.10.2024
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U.S. Firms Tap AWS Ecosystem to Boost Competitiveness
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U.S. adoption of cloud services continues to grow and change in multiple industries, expanding the market for services from AWS and its ecosystem partners, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ AWS Ec...
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04.10.2024
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ISG Announces 2024 ISG Paragon Awards™ North America Winners
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has announced the winners of the 2024 ISG Paragon Awards™ for North America, which celebrate the use of new approaches and technologies in sourcing industry partnerships.
More than 70 applications were submitted for the annual North America pro...
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03.10.2024
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Enterprise Mainframe Spending Expected to Increase Alongside Public Cloud Adoption, ISG Study Finds
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Companies that use mainframes in their current IT operations expect to increase their mainframe spending even as they increase their adoption of public cloud, according to new survey research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
The new ISG Market Lens™ Mainframe and Mainframe a...
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03.10.2024
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UST Acquires ISG Automation
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Strategic move strengthens UST's presence in the dynamic intelligent automation market while laying the foundation for further growth amidst new demand
ALISO VIEJO, Calif., Oct. 3, 2024 /PRNewswire/ -- UST, a leading digital transformation solutions company, has acquired the automation unit of Information Services Group (ISG), strengthening its p...
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02.10.2024
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UST Acquires ISG Automation
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Strategic move strengthens UST's presence in the dynamic intelligent automation market while laying the foundation for further growth amidst new demand
ALISO VIEJO, Calif., Oct. 2, 2024 /PRNewswire/ -- UST, a leading digital transformation solutions company, has acquired the automation unit of Information Services Group (ISG), strengthening its p...
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02.10.2024
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ISG Sells Its Automation Unit to UST
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, said today it has sold its automation unit to UST, a leading digital transformation solutions company, for $27 million in an all-cash transaction, with a portion of the proceeds placed in escrow, to be released contingent upon meeting certain co...
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30.09.2024
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Contact Center Decisions Increasingly Focus on Customer Experience, New ISG Research Finds
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Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the environment of their choice, according to a new series of research reports from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).
The ISG Buyers Guides™ for Co...
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30.09.2024
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ISG to Evaluate Mainframe Application Service Providers for the U.S. Public Sector
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining providers and vendors of mainframe computing system modernization services to U.S. public sector organizations.
The study results will be published in a comprehensive ISG Provider Lens™ report, called Mai...
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